A day after the incident of the alleged
OnePlus Nord 2 5G explosion
in Bengaluru came to light, the company has released an official statement to address the issue.
In a statement addressing the issue,
said that it has carried out a thorough internal investigation after reaching out to the concerned user as its “top priority is the health and safety” of its customers.
Through its investigation, OnePlus said that it has concluded that the damage of the particular device was “caused by an isolated incident involving external factors and not due to any manufacturing or product issue.”
Unfortunately, the BBK-owned consumer technology brand didn’t get into the details of how and what caused the explosion so the exact reason for this explosion remains unknown.
In the statement, OnePlus also emphasises that the company ensures that the quality and safety checks of the products are done, which includes various levels of pressure and impact tests to ensure that its product remains safe to use.
Here is the complete statement from OnePlus -
Our top priority is the health and safety of our customers. We reached out to the concerned user immediately after hearing about this incident and initiated a thorough internal investigation. The results indicate that the damage to this device was caused by an isolated incident involving external factors and not due to any manufacturing or product issue. However, we remain in close touch with this user and have offered our support to address their concerns and ensure their wellbeing.
We would like to assure our customers that our products undergo thorough quality and safety tests, including various levels of pressure and impact tests, to ensure they are up to industry-leading standards and remain safe to use.
OnePlus Nord 2 5G explosion: Recap
Ankur Sharma, a resident of Bengaluru, claimed that a
OnePlus Nord 2 5G
handset that was purchased five days before exploded inside a sling bag during a bike ride.
Sharma had posted this on Twitter, along with revealing that the phone belonged to his wife and that she even met with an accident while riding due to the phone exploding.
As described by the victim, there was no physical interference with the device that may have caused the incident. “All of a sudden the phone blasted and smoke started to come out of it. Due to this blast, she met with an accident.”
Later the tweet was deleted but till then it had grabbed the attention of smartphone enthusiasts across India and soon after, OnePlus responded to it.